Return Authorization Process
Diagnose First
Prior to requesting an RA, try to diagnose the failure. Many products we receive are sent back with No Trouble Found, usually due to incorrect installation. Use our RFTECH:Knowledge Base for troubleshooting assistance.
Contact Customer Support
Please call us during normal business hours at 1-800-669-9899 (option #1) and be prepared with the following information:
Shipping Instructions
When shipping your product, your package MUST have the following information:
Shipping Address
Ship your product (UPS or FedEx preferred) to the following:

Rockford/ AJR International
300 Regency DR
Glendale Heights, IL 60139
RA#:_______________________