Return Authorization Process

Diagnose First

Prior to requesting an RA, try to diagnose the failure. Many products we receive are sent back with No Trouble Found, usually due to incorrect installation. Use our RFTECH:Knowledge Base for troubleshooting assistance.

Contact Customer Support

Please call us during normal business hours at 1-800-669-9899 (option #1) and be prepared with the following information:

• Your Name and Shipping Information
• Product Name (T0D415)
• Serial Number (13 digit number)
• Failure Diagnosis (no output, no power LED, etc. )
• Copy of Original Receipt (required for warranty claims)
• Credit Card (if paying in advance for out-of-warranty claims)

Shipping Instructions

When shipping your product, your package MUST have the following information:

• RA# Printed Outside of Box (as large as possible)
• Copy of Original Receipt
• Money Order Taped to Bottom of Product (if credit card not supplied during RA process)

Shipping Address

Ship your product (UPS or FedEx preferred) to the following:
Shipping Electronics: Rockford Corporation
Amplifier Warranty Department
955 North Fiesta Boulevard
Suite #4
Gilbert, AZ 85233
RA#:_______________________ Rockford Corporation


Shipping Speakers:
Speaker Warranty Department
955 North Fiesta Boulevard
Suite #4
Gilbert, AZ 85233
RA#:___________________